1 reviews | Active since Jul 2015
overcharged my account
I have a R99 2 gig data bundle with cel c , may I got billed R 1500 , cel c only responded that I went over my 2 gig bundle ( which is impossible ) after requesting proof they couldnt provide any , I took it as school fees and decided that I will not use cel c again and put the simcard in a drawer , I never even touched that simcard in july yet the bill me R 997 for june , after phoning cutomer care the once again yild me ive used more that my 2 gig , that is utter nonsense as I did not and they said they cant proof where ive logged on on that simcard , my question is if they cant proof that I used that data how can they bill me ? <br> now I know how they can offer R 10 000 to do contract buy outs , its because of them robbing their excisting customers !!
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
