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Muhammad M
1 reviews | Active since May 2015
14 May 2015, 22:45
overcharged incorrect billing data not allocated
My last cell c bill (end April) was excessively high,over R800. Phoned the call centre on the 1st of May to enquire. Consultant found that the free additional data was not allocated for March and April. A query was logged for them to investigate(ref ***). Numerous calls later the issue has not been resolved and my current balance is already over R600. I am no closer to getting my data allocated and money refunded after 2 weeks. Cell c billing is a mess. Very frustrated and disappointed.
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Cell C's replyOfficial
18 May 2015, 13:05Hello anonymym,
We acknowledge receipt of the above complaint and will ensure that it is looked into and a resolution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a resolution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply18 May 2015, 13:05
Official
Hello anonymym,
We acknowledge receipt of the above complaint and will ensure that it is looked into and a resolution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a resolution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,