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Gino G

1 reviews | Active since Nov 2011

29 Oct 2025, 19:18

Overcharged for renewed contract

Recently renewed my expired contract for a data Sim which is a 24 month contract for 5gb day and 5gb night data for R109pm, however since renewal I have been charged around 140-R150 per month I'm not understanding, I signed up for a contract at a certain price yet I'm being charged more than this. Can someone please explain

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Replies (3)
Cell C
Cell C's reply29 Oct 2025, 19:34
Official
Dear Gino,

Thank you for getting in touch.

We’re truly sorry to hear about your billing concern after your contract renewal. We understand how frustrating it must be to be charged more than expected.

Please send us a private message with the following details so we can access your account and assist further:
• Full Name and Surname
• Name of the bank we are debiting
• Debit order date

Regard's.
Cell C | CW

Best regards,

GG
Gino G's update29 Oct 2025, 19:45
Reviewer Update
Gino Goodall
Capitec Bank 
25th

Please get back to me on this 
Cell C
Cell C's reply29 Oct 2025, 19:51
Official
The amount of R141.69 includes prorated data for September as well as the full subscription for October.

Please note that from next month, your monthly payment will return to R109. We appreciate your understanding and thank you for being a valued Cell C customer.

Regards,
Cell C | CW

Best regards,