MZ
Mpumi Z

1 reviews | Active since Mar 2009

28 Jul 2015, 16:06

Overcharged every month

I have a Cell C contract (with tablet). my monthly instalment is about R229 (500Mb ) or so, but i noticed on the statements i am charged additional internet usage (called smartdata internet which doubles my monthly bill so i end up paying over 500 rands per month for this which is not what i signed up for. Please note im not talking about the the time when i increase my limit. I am talking about what reflects on my statement as extra internet usage how can i be billed extra for internet as after my limit i have to wait till the next month to get an increase.<br> what hidden costs are there. i once called to enquire and got some stupid answer like certain websites get billed certain rates which are outside the scope of the contract so i asked which websites are those and i was given another feeble answer. so please contact me urgently cos i cant be paying these huge amounts every month.

0
Replies (1)
Cell C
Cell C's reply29 Jul 2015, 07:40
Official
Hello mpumi2,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,