Overcharged, double charging and unauthorized debit order

I'm so disappointed right now and it's not funny, I have been calling Cell c from January but even today m not assist, no feedback nothing and my credit profile is being messed up due to this.

I took my second contract with cell c last year October, the phone was delivered successful no doubt , it was bit October already when I got the phone and I understood that the first installment will be a bit high as I had to pay for October and November at same time ohk right I paid R 759.81 as per the statement, then during November I signed up for cellphone insurance and they didn't deduct on November but included in December bill and also I understood that it will be double the amount still I paid R 989.21 which was the phone but 2 installment for insurance.

I started noticing a problem with my January statement, I had to pay normal rate for phone and insurance which was costing me R839 but R1,110.90 was deducted from my account which I contacted Cell c from the 6th when I received the statement but I was told that they can't do anything until deduction and I told them that I really need to use money and this has to be rectified before the debit order but nothing was done/

After crediting that amount I called call center and I was advised that there was an error as the system is credited me for free 10 Gig promotional data that was provided and advised that they will escalate the matter, advised politely that this has to be sorted as I need to use the cash. seven days past by then I reversed the debit order and deposited the correct amount R 839.

Then I started receiving SMS and emails that my account is over due, they went through my account without my consent and they debited the R 271 and I reversed the amount. they advised that February statement amount will low which was R 714.76, ohk then I told my self that since its R 714.76 and added by R 124.24 which made it 839 as per our agreement but March statement came stating that I have to pay R 985.67 Which means I have to pay R 146.67 extra and for what I don''t understand at all.

I have another contractor with them ********** 18 as well the statement is not persistent the agreed installment is R 362.87 but sometime I have to pay R 363.87, sadly I hardly use the phone I mean the data and units go unused on monthly basis, R1 might seems as nothing but it does make a different.

Why do I have to pay for their mistake? re connection fee for what because you charged me more from the scratch. I didn't apply or request for promotional data why m I being charged for that. I'm say m ridiculously disappointed in the service I got.

Defiantly changing SP once m done with this contract, won't refer anyone to this company cause they rip you off while steering you and doing nothing about it.

I will continue paying my installment as per our agreement m not paying for something m not using.

Wish to get this resolved nje.

Regards Itumeleng