1 reviews | Active since Mar 2016
OVERCHARGED BY CELL C FOR 23 MONTHS
Cell C data contract is a ripp off. I have been overcharged by them for the last 23 months after I was sold a data contract that would supposedly only cost R99 per month but instead I got billed R275 per month. I was informed by their call centre that they indeed overcharged me and that I would receive a refund within 2 working days....guess what... it is now a week later and no refund. I spoke to a very rude, uncaring agent from customer care this morning only to be told that it takes 2 days for them to acknowledge and start working on a query, I was never informed of this or even given a confirmation or progress update on my query. I would like to warn other FNB customers out there, who made use of this special offer through Cell C to check their monthly payments as who knows how many other consumers are being overcharged like this.
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
