Overcharged by Cell C

Hi, Cell C over debited my account end of August. I contacted them on the 28th to ask them to rectify their mistake. They over debited me with R756,i was asked to phone the Monday as to allocate my funds in their account, which i did, but they asked again to phone back the 31st of August. i did and they said it shows as credit on my account which i asked them to refund the "******" money back to my account. The consultant made that request and said it would be back in my account by the 9th of September.

To my surprise that did not happen. I phoned again to ask whats the hold up, which i got a reply from consultant that somebody from account department was assigned to phone me but did not. As i asked consultant to put me threw to that department his reply was that no one has contact to that department not even senior staff.

As his response was, the only thing i can do is wait and if it does not get resolved he can do nothing about it. Well i do not know how a claimed leading company can do what ever they want to in MY bank account and nobody needs to take responsibility for that.

I logged another called and complaint after this call on following day and was promised they would call me back in 2 hours, well, its been a day now. Been a contract customer of Cell C for more than 20 years but have to say, good bye after this one expires.

Still no call or ****** money