1 reviews | Active since Jul 2012
Overcharged by 10 times more then monthly amount
On the 1st February 2015 I received a bank notification of R 2276 deducted by Cell C from my account. <br> The only contract that I have with Cell C is the Giga 20 post paid Data bundle for R200 per month. I queried this with a customer service consultant at the call centre and they informed me that on my contract an additional R2000 limit was added in the event that I over use data!! How ridiculous.. This contract was opened on the 13th October 2013, at the Cell C store in the East Rand Mall, by Sibusiswe Mdlalose. Not once was anything like this mentioned. And in fact, during the contract period, from October 2013 to 2014 have I not ever gone over the limit, as 10 GB is more than adequate. I have never paid anything additional for 'over usage'<br> Then my contract expired and I called the contracts department - and basically extended the current contract (that I singed at the Boksburg store - and has a copy) with the same conditions, just a slight increase to the monthly payment. Also on this call, no mention was made regarding this additional limit.. This matter was referred to the billing department.. but I felt I had to report this.Today I am reversing this money!!
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
