overcharged and consultant lies

My contract ended on nov 2014,cell never called and say to me just a reminder,Dec comes i contacted cellc and they told me the is a dept dealing with calling customers.Fine i ddnt argue, i told them they must cancell my contract,sye said she did,next day i called i spoke to a guy and he said to me your account was not cancelled and ok the comes lies of cellc,he said to me Sir dnt closed it open a 12mnths contract for data bundles,and i said but i need a laptop and he said we dnt have but game store can provide and i ask what abt 12mnths and he said they will cancell it,and i said i hope they wont charge me more mnth end,and hesaid no we wont.<br> I ddnt get the laptop and i called again the other next day i spoke to a lady,and she cancelled my account ,month end comes i was supposed to pay 300 for active acc,but wuen i call them they say i owe the over 560 i log a complain no one returned to me,i log another complain even today no one came ,all they are good at is to terminate our lines,now i paid 300 for active line but is closed why,i think i must take cellc to consumer act because they lack service good ajd taking our money