TvdM
Tessa van der Merwe
1 reviews | Active since Feb 2014
04 Jan 2021, 11:24
Overcharged again
I let my contract run for a full 2 years 27 December 2018 to 27 December 2020. I phoned and cancelled 27 November 2020. Last paying date 27 November 2020. My bank account has now been debited for more the what I normally pay. I phone in and they said I have been billed for an extra 4 days. Which I did not agree too. And did not want. I phone them and they said that is the way it is. I use to have 6 contact with them and have been changing all my contacts with them due to the bad service.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
04 Jan 2021, 11:29Hi Tessa
Thank you for writing to us.
Please note that you are liable for the December debit order as December was the 24th month. We also bill in arrears and not in advance hence you are required to pay for December as well.
^MM
Thank you for writing to us.
Please note that you are liable for the December debit order as December was the 24th month. We also bill in arrears and not in advance hence you are required to pay for December as well.
^MM
Cell C's reply04 Jan 2021, 11:29
Official
Hi Tessa
Thank you for writing to us.
Please note that you are liable for the December debit order as December was the 24th month. We also bill in arrears and not in advance hence you are required to pay for December as well.
^MM
Thank you for writing to us.
Please note that you are liable for the December debit order as December was the 24th month. We also bill in arrears and not in advance hence you are required to pay for December as well.
^MM
TvdM
Tessa van der Merwe's updateReviewer Update
04 Jan 2021, 11:50I know this that is why I cancelled on the 27 November. Last day being the 27 December. END OF CONTACT. And was charged for 4 days that I did not want or need YOU have stepped over the boundaries of the contact. YOU have charged for something that was not agreed to. As per my call when I phone to cancelled this contact. LAST DATE 27 DECEMBER 2020. Not a day later. YOU have made the error. NOW REFUND MY MONEY
TvdM
Tessa van der Merwe's update04 Jan 2021, 11:50
Reviewer Update
I know this that is why I cancelled on the 27 November. Last day being the 27 December. END OF CONTACT. And was charged for 4 days that I did not want or need YOU have stepped over the boundaries of the contact. YOU have charged for something that was not agreed to. As per my call when I phone to cancelled this contact. LAST DATE 27 DECEMBER 2020. Not a day later. YOU have made the error. NOW REFUND MY MONEY
Cell C's replyOfficial
04 Jan 2021, 12:12Your contract was cancelled on the 27th of December 2020 as per request.
You are required to pay the full amount for the device as the total amount was divided over 24 months. Your full benefits were also loaded on the 1st of December which you are liable to pay.
Kindly note that there is no refund due on the account.
^MM
You are required to pay the full amount for the device as the total amount was divided over 24 months. Your full benefits were also loaded on the 1st of December which you are liable to pay.
Kindly note that there is no refund due on the account.
^MM
Cell C's reply04 Jan 2021, 12:12
Official
Your contract was cancelled on the 27th of December 2020 as per request.
You are required to pay the full amount for the device as the total amount was divided over 24 months. Your full benefits were also loaded on the 1st of December which you are liable to pay.
Kindly note that there is no refund due on the account.
^MM
You are required to pay the full amount for the device as the total amount was divided over 24 months. Your full benefits were also loaded on the 1st of December which you are liable to pay.
Kindly note that there is no refund due on the account.
^MM
TvdM
Tessa van der Merwe's updateReviewer Update
04 Jan 2021, 12:17My contract is for 24 months. Not 24 months and 4 days. You charged me a prorate for the 4 days in 2018. I have paid for the contract in full. The extra 4 days is charged at out of contact rates. And per my conversation with you this morning. YOU HAVE GONE OVER THE SCOPE OF THE CONTRACT. I have paid for the device over the 24 month contract. Credit me
TvdM
Tessa van der Merwe's update04 Jan 2021, 12:17
Reviewer Update
My contract is for 24 months. Not 24 months and 4 days. You charged me a prorate for the 4 days in 2018. I have paid for the contract in full. The extra 4 days is charged at out of contact rates. And per my conversation with you this morning. YOU HAVE GONE OVER THE SCOPE OF THE CONTRACT. I have paid for the device over the 24 month contract. Credit me
Cell C's replyOfficial
04 Jan 2021, 12:53Please wait for your January invoice which will be generated after the 7th and might have a disconnection credit.
^MM
^MM
Cell C's reply04 Jan 2021, 12:53
Official
Please wait for your January invoice which will be generated after the 7th and might have a disconnection credit.
^MM
^MM