Overcharged

Ported to Cell late last year.<br> Was assured billing would only start after port took place, and that it would be a 24 hour process. It eventually took 4 months. In the interim, I continued using my old number as this was my business line, which I had used for 15 years. Unbeknown to me the sim card whilst not even in a phone---was using data! This is the actual explanation from the call centre agent I spoke to , who when told that the sim card was lying in a bowl at home unused (an S6 does not have a dual sim facility) insisted that somehow calls/data was being used. I asked for a report and was told one would be mailed to me--a week later still nothing!<br> Also the level of service was atrocious , as the agent was cynical and ill informed, and had to revert to someone every second sentence as she had little clue as to how to handle my query. I was charged as well as overcharged for a service not used.<br> <br>