Overcharged
<p>My name is Amina Petersen and got a data contract with CellC which entails a Huawei modem and 5GB of data. My contract is R249.00 per month. I phoned Cell C last year and put a limit of R250.00 on the CellC debit order. Last month they deducted R533.96. I phoned them on Monday the first of August and spoke to Trudes she told me someone from their back office will phone me later in the day nobody phoned. I phoned them everyday since then and everytime I phone they tell me someone from back office will phone me. The ref No: ********** 066 please help me.</p> <p>Thank you for your help,</p> <p>Amina Petersen </p>
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Replies (4)
Cell C's replyOfficial
12 Aug 2016, 05:26We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Aug 2016, 05:26
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
06 Oct 2016, 17:41Good day,
Why did CellC deduct R299.00 from my account. On the 30 September,2016 .I have an agreement with CellC?Awaiting your response.
Contact number ********** 797 CellC number: ********** 698
Thank you,
Amina
On 12 Aug 2016 3:55 PM, "smsupport" ********** wrote:
Dear Mrs. Thomas
Thank you for contacting Cell C regarding your account dispute.
As per our telecom, a limit of R 1,00 has been activated. You will only pay R 250,00 going forward.
Regards
Derrick Makhubele
's update06 Oct 2016, 17:41
Reviewer Update
Good day,
Why did CellC deduct R299.00 from my account. On the 30 September,2016 .I have an agreement with CellC?Awaiting your response.
Contact number ********** 797 CellC number: ********** 698
Thank you,
Amina
On 12 Aug 2016 3:55 PM, "smsupport" ********** wrote:
Dear Mrs. Thomas
Thank you for contacting Cell C regarding your account dispute.
As per our telecom, a limit of R 1,00 has been activated. You will only pay R 250,00 going forward.
Regards
Derrick Makhubele
Cell C's replyOfficial
07 Oct 2016, 14:23Mpho has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Oct 2016, 14:23
Official
Mpho has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
07 Oct 2016, 22:06Yes he contacted me and told me someonel from CellC will phone me later in the day but it didn't happen.
's update07 Oct 2016, 22:06
Reviewer Update
Yes he contacted me and told me someonel from CellC will phone me later in the day but it didn't happen.