CF
Clinton F
1 reviews | Active since Nov 2018
03 Nov 2018, 19:49
Overcharged
I have been overcharged on the 1st Nov 2018 6 x my monthly premium. When I went to ABSA they asked me to get a letter from Black that they overcharged me and ABSA will reverse to overcharge. On the black website there is no tel nos to contact them except to mail them on the support email.
After mailing them 8 times I still have no joy as each mail I send them has a different incident number and each time I get different person who asks for information that does not assist me.
I have asked them to call me twice as maybe if we spoke the broken communication could be resolved. But currently is appears that this overcharge will not be resolved. Anytime soon.
Will keep you abreast of any change.
Clinton ********** 961
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Nov 2018, 09:16Good morning Clinton
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Nov 2018, 09:16
Official
Good morning Clinton
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
05 Nov 2018, 11:34As per communication, kindly forward the correspondence to Lungile for assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply05 Nov 2018, 11:34
Official
As per communication, kindly forward the correspondence to Lungile for assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
06 Nov 2018, 12:00Lungile advised that she contacted you and you confirmed that Sthembiso is attending to this matter and will provide feedback today.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply06 Nov 2018, 12:00
Official
Lungile advised that she contacted you and you confirmed that Sthembiso is attending to this matter and will provide feedback today.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,