IT
Ivor T

1 reviews | Active since Mar 2009

04 Apr 2016, 08:47

Overcharged

I took out a 24 month contract on the 12/3/2014. In February 2016 I gave notice to terminate this contract on its anniversary date 12/3/2016. This was done.On the 12/3/2016 I received an sms telling me the contract was cancelled and that I had been moved to Prepaid. All correct.<br> However, I now get charged for the full month of March 2016. When I took the contract out, I was pro rata'd the first month 13th - 31st march 2014. So when the contract ended on the 12/3/2016, I should have received a pro rata'd charge from the 1st - 12th March 2016. I want the difference credited to my account immediately.<br> This is theft. The amount owing to me is: R102.50<br> <br>

0
Replies (1)
Cell C
Cell C's reply04 Apr 2016, 10:26
Official
Hello ivort,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.

Regards
Cell C | DA

Best regards,