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Gavin D

1 reviews | Active since Mar 2009

21 Feb 2017, 14:06

OVERCHARGE, ***** DATA, NO SERVICE

<p>THEY HAVE BEEN MY "SERVICE PROVIDER" FOR FIBRE FOR 4 MONTHS, THEY HAVE CHARGED ME FOR 5 MONTHS AFTER TURNING MY SERVICE OFF A DAY BEFORE THEY TELL ME ABOUT IT.</p> <p>THEY ACCUSE ME OF USING DATA WHILE I AM SLEEPING, THEN OVERCHARGE ME FOR USING DATA OVER MY CAP WHEN MY SIM CARD DIDN'T WORK.</p> <p> </p>

0
Replies (7)
Cell C
Cell C's reply21 Feb 2017, 14:26
Official

As per our records, you were contacted by one of our consultants. An investigation was done and you were advised accordingly.

Regards

Cell C | PN

GD
Gavin D's update21 Feb 2017, 14:28
Reviewer Update

I WAS FALSELY ACCUSED AND **** TO

Cell C
Cell C's reply21 Feb 2017, 14:28
Official

As per our records, you were contacted by one of our consultants. An investigation was done and you were advised accordingly.

Regards

Cell C | PN

GD
Gavin D's update21 Feb 2017, 14:29
Reviewer Update

AGAIN A SCRIPTED ANSWER WITH NO REASON NOR LOGIC NOR INTELLIGENCE

Cell C
Cell C's reply22 Feb 2017, 13:33
Official

We apologise for the manner of the response above as it was sent in error.

Please be advised that we have escalated this matter for further assistance.

Regards

Cell C | PN

GD
Gavin D's update22 Feb 2017, 13:34
Reviewer Update

THANK YOU

Cell C
Cell C's reply23 Feb 2017, 13:15
Official

We have received feedback, after the matter was escalated for further assistance. A data validation report was sent, confirming that the usage is valid.

Regards

Cell C | PN.