aP
anit P

1 reviews | Active since Aug 2016

09 Jan 2017, 12:46

Overcharge of the contract for the 2 nd time.

<p>i have a contract with cell c. In december i wrote a review of how they are over charging me on my contract.</p> <p>they called em to think they resolved the matter, however i just received my new statemnt and they doing it again.</p> <p>i also asked for the voice recording of the contract in december and to date have not received it.</p> <p>i have take the contract via phone call and had not signed any paper .</p> <p>i will never use cell c again. i ahve 2 contracts and cant wait for them to be over.</p> <p> </p>

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Replies (4)
Cell C
Cell C's reply09 Jan 2017, 14:18
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply10 Jan 2017, 07:55
Official

Moses has been in contact with you to assist with this matter. Feedback will be provided soon.

Regards

Cell C | DA

Cell C
Cell C's reply10 Jan 2017, 14:50
Official

Moses confirmed that you were provided with feedback on your query an the matter is resolved.

Regards

Cell C | DA

aP
anit P's update10 Jan 2017, 15:07
Reviewer Update

yes he has.

i do hope that it is sorted out. we will only know for sure end of the month again.