1 reviews | Active since Nov 2017
Overbilling and No Transparency on the Product Offered
I upgraded my wifi contract with Cell C in Sep 2017 of which I was told that I was going to pay R199 for 20GB anytime data and 20GB at night, the contract kicked in on the 21st of Oct 2017 and now when I received the bill, it is completely different from what I signed up for and on top of that it is an open line and I am charged R998.93 for the month of November. When I upgraded I was promised that I will be on the same contract I was on before upgrade which was 20GB at nite, 20GB anytime but now I will be charged R199 instead of R399 I was previously charged. I am so disappointed at Cell C consultants, they would do anything to sell the products even if it means lying to the customers and on top of that they have a nerve to tell me that I have to pay an amount of R958 to cancel the contract. First of all this is not my fault and I am over charged for something that I never agreed to and now I am asked to pay this cancellation fee as if it's my fault that I want to cancel. Please Cell C own up to your mistake and don't you dare ever charge my bank account of any amount again concerning to this. I need this account closed as soon as possible and you can come get your wifi router.This is really disappointing and I have been loyal Cell C customer for very long!
Good afternoon Andile
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good afternoon Andile
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
