Over R400.00 for 43Mb - No Response
<p>I noticed an irregular debit order on my account from Cell C and queried it. The 43Mb that I spent more on data resulted in an extra R400.00+ added to my bill - could this be? Almost R10.00 per Mb?</p> <p>In response to my query, I was contacted on my cell, told that I was wrong (Really???), then finally got a "we will look into it", then no further feedback. The next month, my account was debited again, for another unjustified amount (R144.00 more for 15Mb). </p> <p>It is not acceptable that amounts can be debited from my account without being clarified, so I reversed the initial debit order and emailed Cell C again to request a statement so that I could rectify this matter myself and make an EFT payment if there is a balance outstanding. Furthermore I asked for the balance I need to pay in, to close my contract. No Response.</p> <p>Today I finally phoned and asked for assistance, again the CellC representative imp**** that I was wrong and I ended up using a firm tone to express that their billing is wrong and they owe me an explanation. Now my service is suspended - after I tried numerous times to resolve this matter and asked for a statement so that I can make an EFT to settle the balance. </p> <p> </p> <p>Spite or coincidence? </p> <p> </p> <p>I have shown cooperation, even asked for a statement to ensure my account is paid up to date. This is the treatment I receive. I would not recommend this to anyone. </p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We'll get one of our team members to assist and provide clarity regarding this matter. You will be contacted shortly.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
We'll get one of our team members to assist and provide clarity regarding this matter. You will be contacted shortly.
Regards
Cell C | PN
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Dear Cell C and Moses,
Thank you for your swift response to my Hello Peter message. I will even express my gratitude for the effort that Moses has put into my concerns and the time he spent to try and rectify my situation.
We have come to an agreement, Moses was kind enough to update my information on the system as I requested to ensure that this will not be a situation that is repeated. Moses has proved to me that my assumptions about the costs are wrong, but I still do not trust the billing department, and I will not continue making use of this service based on the feedback that I received.
I do not think that Moses was trying to be dishonest - he seems like a good person. However, I think I would have been at a disadvantage if I didn't do a bit of research on the responses I received. (Don't believe everything you are told)
My opinion remains unchanged; I do not trust Cell C. Thank you for trying though.
Dear Cell C and Moses,
Thank you for your swift response to my Hello Peter message. I will even express my gratitude for the effort that Moses has put into my concerns and the time he spent to try and rectify my situation.
We have come to an agreement, Moses was kind enough to update my information on the system as I requested to ensure that this will not be a situation that is repeated. Moses has proved to me that my assumptions about the costs are wrong, but I still do not trust the billing department, and I will not continue making use of this service based on the feedback that I received.
I do not think that Moses was trying to be dishonest - he seems like a good person. However, I think I would have been at a disadvantage if I didn't do a bit of research on the responses I received. (Don't believe everything you are told)
My opinion remains unchanged; I do not trust Cell C. Thank you for trying though.