Over Promise, Under Deliver

<p>After almost 2 years of constant harassment I finally decided to accept a deal that was offered to me by Cell C…</p> <p> </p> <p>I received a call from them on Wednesday 6 July offering me an upgrade on my expired contract. The offer was for an iPhone 5SE 64Gb Space Grey on Pinnacle 1 for R799p/m. To sweeten the deal I was told that there would be no upgrade charge, the phone would be in my hands on Friday the 8th, I would get an extra 300mb of data per month and they would only debit my account for the new contract amount at the end of August.</p> <p> </p> <p>However, after arranging for someone to wait at home to receive the phone on the Friday, the phone was not delivered, nor was it delivered on the Monday, and when I called to enquire about this at midday on Tuesday 12th I was told that they had no stock and could not even give me an estimated delivery date. I really don’t think that it’s fair to have someone wasting their time waiting for a PROMISED delivery that doesn’t arrive and then expect them to wait indefinitely for the delivery. The phone did then arrive on Thursday 14th July.</p> <p> </p> <p>My account was then debited on the 30th July for an amount just shy of R1100, I’ve also checked my balance today and found that I was not credited with the additional 300mb of data. Thus, not one of the promises that were the deciding factor in me accepting the offer were honoured.</p> <p> </p> <p>As a bonus, I continue to receive weekly sms’s offering me upgrade deals, because what I really want from my cell phone provider is constant nagging to upgrade a contract which is already in place and not delivering on any of the PROMISED benefits. Thanks Cell C, great job. (Sarcasm entirely deliberate)</p>