Over-ducting bank account / Call Centre drops phone.

Customer DJP Deale Account # ********** 92 Account # ********** 50

There was 2 months we changed banking details so I admit there was 2 amounts outstanding the full amount including the R280 for returned debits was paid via EFT(in full as stipulated on statement from Cell C) now for the past two months Cell C deducts the amount + the R70 on both Cellphone accounts for no reason as the debit order runs on the date and no return. The past two months I phoned Cell C then they drop the phone if I ask why? I have logged allot of complaints on site and still now yet again the debit order goes off with a added R70. In my eyes this is ******** as the cellphone contract was a agreement between me and Cell C for a amount and yes it stipulates if a debit order is returned a R70 will be added, so in the past two months now Cell C is actually breaking the agreement and *****ing money from me and the customer care of Cell C is a joke the consultants is not trained to even conduct a proper conversation and has no customer care s****s and it seems as if Cell C just does not care. I can not wait to complete my contracts to move to a new provider.

This can be clearly proved by means of statements that I can not disclose on a public site.

I would like to request a person of senior position to phone me and look at my account.

it is not a massive amount but in my eyes wrong is wrong - and believe me if you owe Cell C money there is a consultant phoning you at least 3 times a day but when it comes to actually delivering on the service they promise there is nothing.