RT
Roxane T
1 reviews | Active since Sept 2019
10 Sept 2019, 11:27
Over deduction
I Have recently taken out a data sim card, 10gb day and 10gb night. To this day I have not used up all this data within a month, the total deduction and my authorised payment was for R130.00. Cell c has not placed my contract on the special deal they advertised and billed me according to a normal contract. the totals deducted was 7 -8 TIMES!!! the amount. I am a very frustrated and angry customer at this time. As they owe me money from a few years ago as well for a contract I cancelled and they just continued deducting. I need my ****** money back in my account URGENTLY! They had no right just helping themselves to my money!
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Replies (2)
Cell C's replyOfficial
10 Sept 2019, 11:55Good morning Roxane
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
Best regards,
Cell C's reply10 Sept 2019, 11:55
Official
Good morning Roxane
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
Best regards,
RT
Roxane T's updateReviewer Update
10 Sept 2019, 11:58hi I just missed the call and received an sms to call back. please note this sim card is in my router and I don't know what the cell number is. Please have someone call me back urgently. As I cannot go through to the contact centre without the cell number.. Why is there no id option or just transfer.. this is pathetic.
RT
Roxane T's update10 Sept 2019, 11:58
Reviewer Update
hi I just missed the call and received an sms to call back. please note this sim card is in my router and I don't know what the cell number is. Please have someone call me back urgently. As I cannot go through to the contact centre without the cell number.. Why is there no id option or just transfer.. this is pathetic.