Over debited in January 2022 😡😡😡

I have 2 contracts with CellC and last month January I was billed R1355.97 so I am not getting any assistance from the CellC team in finding out what was the cause of such a high amount. I first called and spoke to a lady by the name of Duduzile who made me hold for 10mins while she was talking to her manager of which the manager said they can’t assist me I need to hold for the financial department and when they put me through to that department I was holding for 25mins, then decided to drop the call and call customer service again and got a lady by the lady of Atina she also dropped the call on my ear. Then did call again and spoke to a gentleman by the name of Nkosi for another 30 mins cause I had requested to speak to the manager. Then he comes back and tells me that his managers are in a meeting so they advised him to take my number after a good long wait.

I am very disappointed in the service we are getting from CellC. I would highly appreciate they responses as soon as possible. My contact number is ***.

Regards Nosipho Nxumalo