Over debit-refusal for refund

On 30 November 2015 Cell C debited me R225.71 for my monthly insurance premium which is only R119.00,<br> I have phoned probably 10 to 12 times since the incident with no concrete answer, every department tells me a different procedure and 1 lady (supervisor) told me that Cell C management has without notifying clients that they have put in place a 2.2 rule and that is why they can just take the extra R106.71, what nonsense.<br> <br> So what Cell C is saying is that when they feel like it they will deduct more off your account & there is nothing you can do.<br> <br> Furthermore Cell C has the worst customer & contact centre that I have ever had do deal with, every other person that I call has a different procedure and if you call them you have to explain the whole situation again & then they put you on hold & the phone goes dead, no one calls you back, so unprofessional.<br> <br> I would strongly not recommend anyone to Cell C! NEVER.