1 reviews | Active since May 2024
Over charging my account against original contract amount agreed upon.
A few days before Christmas 2023, my wife and I purchased the special Cell C was advertising for X 2 Huawei tablets @ R400 per Month.
Our first installment was around R600 odd and we thought this was due to the prorata amount for adding the last week of December.
Then our 2nd installment was again, R600... we queried it from the sales person in store and he explained there was a double charge on one of the sim cards.
In End March, we went in to request a contract downgrade, that to this day was never made...
Also... we are paying between R600 and R800 a month for a contract we agreed upon for the amount of R400...
ALL in store attempt to rectify and investigate are fruitless, and upon requesting assistance from HQ and management we are deterred and promised things will be sorted as from end of basically each month in so far as our complaints go...
Why were we ****med and constantly over charged?
After zero assistance from Cell C head office, who claims our matter can only be sorted out, IN STORE!
WE WERE AGAIN OVER CHARGED BY R300
After zero assistance from Cell C head office, who claims our matter can only be sorted out, IN STORE!
WE WERE AGAIN OVER CHARGED BY R300
WE WILL BE BLOCKING DEBITS FOR THIS ACCOUNT AND STORING THE FUNDS SAFELY IN A 2ND ACCOUNT TO LIMIT THE THEFT OF FUNDS CELL C IS CURRENTLY VICTIMIZING US WITH, UMTIL THIS MATTER IS RESOLVED, WHERE AFTER PAYMENTS FROM OUR SIDE WILL RESUME.
WE WILL BE BLOCKING DEBITS FOR THIS ACCOUNT AND STORING THE FUNDS SAFELY IN A 2ND ACCOUNT TO LIMIT THE THEFT OF FUNDS CELL C IS CURRENTLY VICTIMIZING US WITH, UMTIL THIS MATTER IS RESOLVED, WHERE AFTER PAYMENTS FROM OUR SIDE WILL RESUME.
Received a call Friday from social media spokesperson to inform that the sales rep would contact me 4.30, I received no call.
The social media rep also said she would call me back Saturday morning the rep, which also did not occur.
Only yesterday did I received a whatsapp call from the rep to cancel extra data contracts which IS NOT what we requested.
I am in no way convinced that Cell C has their customers' needs in mind.
And am 100% Sure that my matter will not be resolved.
This is by far the worst experience I've ever encountered.
Received a call Friday from social media spokesperson to inform that the sales rep would contact me 4.30, I received no call.
The social media rep also said she would call me back Saturday morning the rep, which also did not occur.
Only yesterday did I received a whatsapp call from the rep to cancel extra data contracts which IS NOT what we requested.
I am in no way convinced that Cell C has their customers' needs in mind.
And am 100% Sure that my matter will not be resolved.
This is by far the worst experience I've ever encountered.