Over Charging for no service
On 31/12/2014 I upgraded my Cell C contract to topup R 100 a month.<br> I still pay to date R 380 like my old contract, but only get my new contract perks, which is 50 min talk time and 50mb per month.<br> <br> After repeated calls to a no clue costemor care people I still pay R 380 on the old contract but only get the new horrible contract's perks as stated above.... does this make sence?...<br> <br> When I upgraded 2 years back from a old contract to the new one- it was immediate, and I paid for what I app**** for, now I pay for the old contract but only have axxess to the new much worst data and calls and so on. Now the contract must run out before the upgrade takes place.... BUNCH of ******... and they do not tell one this.... I looked on the internet at my account, and it differs from what cell c costomer service say....<br> Am I running 2 contracts now... NO ONE can tell me whats going on...<br> <br> I have been 3 times to the cell C shop in Oudtshoorn and phoned costomer care also a few times,<br> <br> No one can answer me... just say I have to wait , next month<br> <br> What a *******. I wanted to cancel the contract but this they also did not allow... <br> <br> So frustrated. Will NEVER use Cell C ever again
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
