Over-charged for 4 straight months

Good day,<br> <br> It is both sad and annoying that in order to get any response from a telecoms service provider these days is by posting on HelloPeter and various other social media networks.<br> <br> I have called, and been into the Cell C stores +/- 4 times - I was assured by the staff at the Davenport branch that my final payment on my contract would be Oct 2014. I did not want a new phone or an upgrade, I simply wanted to go onto a the straight up 50 contract for R55 p.m.<br> He said that from November, this is what I would pay.<br> <br> When Nov came, I was charged my contract rate of R383 p.m., again in Dec, then again in Jan and now today on the 1st of Feb.<br> I called the call centre as instructed by the in-branch staff and requested a case to be opened.<br> I eventually got a call saying that I was wrong, and I asked them to check the system again, then the ill trained agent was lost for words, she herself saw that my 24 months contract should have ended in October 2014, yet I was still getting charged. She passed the case onto the contracts department, and all I have received since then was an sms on the 20th Jan saying it was in process.<br> <br> This is ridiculous, lousy and inefficient service!