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Jackie S

1 reviews | Active since Sept 2015

30 Nov 2015, 18:38

Over-charged call rates

Hi there, on three occasions now you have charged me about R5 per minute for a call to Angola, instead of the 99c as advertised on your website. I have called customer care on all three occasions, once getting someone spewing nonsense like calls are billed per second, not per minute, which was irrelevant as the call still comes to R5 per minute, and not 99c. Herewith a reference number, you owe me money and I want it refunded - ***.

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Replies (1)
Cell C
Cell C's reply01 Dec 2015, 07:17
Official
Hello JackieSmit83,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,