Over charge for contract

To whom it may concern and your customers

Yesterday (31/07/2919),I went into one of your branches in Parrow Center Cape Town, corner of Voortrekker and Delaray road.

My reason for visiting your branch was to close/cancel my contract with you. My initial agreement with you was that, I will pay R299 for 40 GIGS for 24 months, I agreed to no problem based on it being a promotion that you (Cell C) were running at that time.

My problem with your company started when my payments started to increase on a monthly basis. I than started to pay R350 a month, I firstly visited your store(parrow center) for explanation why my monthly payments has increased, you store reps referred me to your Customer Care service, where they told me it was 'penalties for late payments?', I asked what late payment they agent dropped the phone. WHICH WAS EXTREMELY RUDE...

I than revisited the store,to inform them that I will reverse every payment that you take that is more than the contracted amount, ever since than I have been reversing every payment. Because you as company or your representative can not answer simple question,

Why am I paying more than what was agreed upon? What are the panelty charges for?

Now going back to yesterday (31/07/2019). I spoke with Aphiwe your store rep, wanting to settle my account with you guys. He said I should just R85and some odd cents, that was shocking to me, because my cell C app says something different (R1255). Asked him to call your billing department, he than sais"we are not allowed to call from the branch phone for customers. I told him I can clearly see a customer on the phone with your store phone. At this point I have had with this kid.

I asked for the branch manager, he said that they not there. Asked for an assistant manager, without no fail they also not there. After a good 15-20min goes by of him trying to find my correct bill, I over heard a customer argue with an ASSISTANT STORE MANAGER. I asked him again where is his manager no hassle again she is not here... I than ask Cherylene as the manager available she confirmed that she is the Assistant manager, Aphiwe tried to explain in his native and mine (Xhose) that he did not want to appear as if he doesn't know what his. I asked him "did you really think I don't understand Afrikaans!?" I asked the Cherylene what is my balance to close off this accounts, she as well R85, asked her look properly, she stated that R1667.51 was taken from my acc. Told her that you will never get from acc...

She than advised me not to make any payments until I speak to your legal department, fare enough, I was than given the phone wait on the line for ever to get someone to pick up on your side. Once that rude woman pick up, she rambled her intro and name, I asked her what her name is. She said WHAT and she never answered my question. I went into the core of the call, she said we have deducted R1667.51 from your acc. Asked her how she giggled at that point I dropped the phone.

I want to know close this ****** ACCOUNT THAT I HAVE WITH YOU

EXPLAIN TO ME IN DETAIL HOW