kN
khasiefah N
1 reviews | Active since Aug 2014
06 Feb 2018, 06:54
over charge
same issue every month, i pay i send proof of payment on the same day i pay it. i wait for my new statement and its not new previous months payment still reflects..... i ask for a new statement they send me old statements, customer service agents dont read what you send or ask i asked for january statement and they sent me statements from september to december i reply asking again and again they send december. i finally got january statement and december came as non payment i sent proof of payment again and still no change.... i dont know what my bill is everymonth i also asked for my bill to come on one statement they cant even do that.... i am so fedup of cell c....i regret taking out this contract.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
06 Feb 2018, 08:49We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2018, 08:49
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
kN
khasiefah N's updateReviewer Update
07 Feb 2018, 11:01still never recieved the correct bill to make a payment but when it goes in arrears they quick to black list but see the pathetic service they give. im going to complain with the onbudsman because i have to request the correct bill EVERY MONTH
kN
khasiefah N's update07 Feb 2018, 11:01
Reviewer Update
still never recieved the correct bill to make a payment but when it goes in arrears they quick to black list but see the pathetic service they give. im going to complain with the onbudsman because i have to request the correct bill EVERY MONTH
kN
khasiefah N's updateReviewer Update
07 Feb 2018, 11:02and i dont want to be contacted email me the correct bill and thats it ..... the consultants dont understand what i am asking and i have to explain the same things over and over again train them properly first
kN
khasiefah N's update07 Feb 2018, 11:02
Reviewer Update
and i dont want to be contacted email me the correct bill and thats it ..... the consultants dont understand what i am asking and i have to explain the same things over and over again train them properly first
kN
khasiefah N's updateReviewer Update
09 Feb 2018, 08:16and again i got a call guy said he will send the correct statement and again wrong statement - I JUST WANT MY BILL FOR JANUARY PLEASE NOT SEPT TO FEB- I PAID ALL THE OTHER MONTHS ALREADY...please cancel my cell c accounts asap i cant deal with this anymore.
kN
khasiefah N's update09 Feb 2018, 08:16
Reviewer Update
and again i got a call guy said he will send the correct statement and again wrong statement - I JUST WANT MY BILL FOR JANUARY PLEASE NOT SEPT TO FEB- I PAID ALL THE OTHER MONTHS ALREADY...please cancel my cell c accounts asap i cant deal with this anymore.
Cell C's replyOfficial
09 Feb 2018, 08:50Thank you for notifying us.
We have forwarded your feedback to the consultant who sent the statement for assistance. Apologies for the poor service.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Feb 2018, 08:50
Official
Thank you for notifying us.
We have forwarded your feedback to the consultant who sent the statement for assistance. Apologies for the poor service.
Regards
Cell C | PN
Best regards,
kN
khasiefah N's updateReviewer Update
02 May 2019, 17:22im not sure what people at cell c does and you guys but they do give refernce numbers they just tell you all calls are recorded, i just want to know what i need to do to close this accounts and use the number as a prepaid number i closed the one account in December after waiting 3 months for a settlement amounts so i ended up paying extra called in January closed the other number this number that is now handed over and i was advised they will get back to me on the amount as they noticed that i have been paying extra on that account each month also advised this at store westgate mall and they logged the re ffor me, i have been waiting and calling cell c for this information ever since i then called again eventually spoke to someone that actually gave me a toal of R1200 told me to make the payment then only they can close the accounts and the next hour i recieved this from you guys, its very frustrating i just want to close my account as i am not working anymore and wont be making monthly payments also they are deduting from an old standard bank account debiting differnt amounts even did it yesterday why i dont know there is no money in that accounts they making me pay for extra hopped debits so please just give me the amount i need to pay make the number prepaid and close the account. you guys are dragging my name through the mud for your own mistakes i cant help for what your agents tell me or do and even those working in the shops like at westgate and im sending this to the ombudsman an credit beuros so that they can know what cell is and nudebt is doing to peoples credit record
kN
khasiefah N's update02 May 2019, 17:22
Reviewer Update
im not sure what people at cell c does and you guys but they do give refernce numbers they just tell you all calls are recorded, i just want to know what i need to do to close this accounts and use the number as a prepaid number i closed the one account in December after waiting 3 months for a settlement amounts so i ended up paying extra called in January closed the other number this number that is now handed over and i was advised they will get back to me on the amount as they noticed that i have been paying extra on that account each month also advised this at store westgate mall and they logged the re ffor me, i have been waiting and calling cell c for this information ever since i then called again eventually spoke to someone that actually gave me a toal of R1200 told me to make the payment then only they can close the accounts and the next hour i recieved this from you guys, its very frustrating i just want to close my account as i am not working anymore and wont be making monthly payments also they are deduting from an old standard bank account debiting differnt amounts even did it yesterday why i dont know there is no money in that accounts they making me pay for extra hopped debits so please just give me the amount i need to pay make the number prepaid and close the account. you guys are dragging my name through the mud for your own mistakes i cant help for what your agents tell me or do and even those working in the shops like at westgate and im sending this to the ombudsman an credit beuros so that they can know what cell is and nudebt is doing to peoples credit record