1 reviews | Active since Apr 2016

01 Jun 2016, 17:22

Over chared and incompetence

<p>I have had a cell c contract for 2 years now. I phoned two months ago to check when my contract will expire. My contract ended on the 9th of May. I used to get 1.1 gigs of data for this package. On the 9th I only received 3 gigs but was charged full price. I wasn't aware of the shortfall in data and I ended up using R153 worth of data. So in short. I paid full price for a 3rd of what I signed up for and incurred data cost because I didn't know that I didn't have what I had been receiving for the last couple of years. Thanks Cell C for your bad customer service. I will move on to another service provider.</p>

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Replies (2)
Cell C
Cell C's reply02 Jun 2016, 05:46
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Jun 2016, 05:47
Official

Hi Saloshnie

Can you please provide us with your contact numbers?

Regards

Cell C | PN

Best regards,