MS
Mpho S

1 reviews | Active since Dec 2015

29 Dec 2015, 08:27

Over billing my account

I was called by one of the Cell C consultants this year in August and they offered me a contract ( AG Mobile tablet for R150 a month). I took the contract and agreed on paying R150 per month. Unfortunately Cell C did not stick to their agreement as the charged me R200 monthly ( They pull the money electronically). I went to a cell c store in vaal mall and they told me a different story. Now I have noticed that the amount they are pulling is over R200. I am not happy at all and I am going to make sure that when month end comes, I am going to withdraw all the money so that they wont be able to pull even a cent from my account since they are not sticking to the initial contract I signed for.

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Replies (1)
Cell C
Cell C's reply29 Dec 2015, 08:37
Official
Hello MphoPS,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN