Over Billing!!!! Falsified Bill!

I spoke to one Matlakala two Sundays ago and she could not even point to the matter that I raised on my bill and neither did she sound like she knew what she was talking about. She promised to call back on the following Monday and she didn't. Yesterday, I got an email from her saying that she did clarify the matter on my bill telephonically. Which is a complete and utter LIE! I'd like to have the tape from that conversation pulled and verified. To add insult to injury, I contacted them via Facebook and i still have yet to hear from them. and then they have the have the nerve to ask for my details online when they clearly have them on file. <br> I want my money back, seeing as they can't fathom where the Charges from the Voice Bill come from. Unless someone explains this voice bill to me and provides the per second billing that was approved by ICASA to begin with in the response, I'm taking the matter to the Ombudsman.This is not the first time they have over billed me and it's sickening! Pull the take in which this person purports to have explained the costs to me, or pay back my money!!!!!