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Corné Cooks
1 reviews | Active since Apr 2022
20 Apr 2022, 10:28
Over Billing
The gentleman who assisted me with my contract accidentally added me to the most expensive option, it was reversed while I was there and the correct contract selected. However I got billed for both contracts and 3 weeks later I can not even get a call back from the branch. I have been told a refund will be escelated and it has been 2 weeks and not even feedback can be given!
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
20 Apr 2022, 12:32Hi Corné Cooks
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Cell C's reply20 Apr 2022, 12:32
Official
Hi Corné Cooks
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
CC
Corné Cooks's updateReviewer Update
20 Apr 2022, 13:00Hi There, no ref number was provided. I was told by the head office to visit my nearest branch where no one could assist as the manager was not available. My details were taken down etc, still waiting for a call. I spoke to a lady last week when she advised it will be escelated for a refund and to date not even a phone call. My account number is *** - the over billing is for the Smasung Galaxy S21 FE 10gig top up contract
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Corné Cooks's update20 Apr 2022, 13:00
Reviewer Update
Hi There, no ref number was provided. I was told by the head office to visit my nearest branch where no one could assist as the manager was not available. My details were taken down etc, still waiting for a call. I spoke to a lady last week when she advised it will be escelated for a refund and to date not even a phone call. My account number is *** - the over billing is for the Smasung Galaxy S21 FE 10gig top up contract
CC
Corné Cooks's updateReviewer Update
20 Apr 2022, 13:59Yes I did, I called the branch. They said ut was the acting manager, apologies did not take names
CC
Corné Cooks's update20 Apr 2022, 13:59
Reviewer Update
Yes I did, I called the branch. They said ut was the acting manager, apologies did not take names
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Corné Cooks's updateReviewer Update
20 Apr 2022, 14:11Fourways Mall, where I took out my contract. How come I need to go from store to store when they made the mistake at Fourways? I even called after receiving my statement and were assured that the correct amounts will be debited
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Corné Cooks's update20 Apr 2022, 14:11
Reviewer Update
Fourways Mall, where I took out my contract. How come I need to go from store to store when they made the mistake at Fourways? I even called after receiving my statement and were assured that the correct amounts will be debited
Cell C's replyOfficial
20 Apr 2022, 15:13Our team will be in touch to provide assistance.
^MP
^MP
Cell C's reply20 Apr 2022, 15:13
Official
Our team will be in touch to provide assistance.
^MP
^MP
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Corné Cooks's updateReviewer Update
20 Apr 2022, 16:08Thank you
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Corné Cooks's update20 Apr 2022, 16:08
Reviewer Update
Thank you