AB
Anusha B

1 reviews | Active since Nov 2016

24 Dec 2016, 15:32

Over Billed by Cell C

<p>I recently foned cell c to do a cencellation on my contract the consultant afldvised she will offer me a R30 a month contract to keep me on the network so i took it for both my numbers. Now all of a sudden i need to pay an amount of R325 instead of R60. I called cell c and now they tell me apparently its an open line wheras the lady advised me that i will pay R30 per contract NOTHING MORE. IM FURIOUS WITH CELL C AND WANNA TAKE MY BUSINESS ELSEWHERE U CANT LOOK AFTER CURRENT CLIENTS AND EXPECT TO GET NEW ONES . POOR SERVICE YOUR CONSULTANTS HAVE NO KNOWLEDGE OF THE PRODUCTS THEY OFFER.</p>

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Replies (3)
Cell C
Cell C's reply27 Dec 2016, 08:07
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Best regards,

Cell C
Cell C's reply27 Dec 2016, 12:08
Official

Nelly has been in contact with you to assist with this matter and feedback will be provided soon.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply30 Dec 2016, 09:12
Official

Nelly has been in contact with you the matter has been resolved.

Regards

Cell C | DA

Best regards,