Over Bill and Misallocation of Premium

<p>Good Morning, </p> <p>I'm a very unhappy customer right now and I will try to keep myself calm while I write this e-mail.</p> <p> </p> <p>On Monday 22/08/2016 I received a sms from cell c that my account is in arrears I need to pay to avoid line suspension. I immediately called cell c because according to my knowledge I did not have any returned debit orders.</p> <p> </p> <p>The consultant who took my phone confirmed that Cell made an error when they allocated my August premium. They debited an amount of R2155.59 with which R1702.46 was for cell phone repair and R453.13 was for my normal monthly premium. They however took the whole amount of R2155.59 and allocated it as cell phone repair amount instead of doing a split, as result my account showed as if I still owe August premium. The consultant put me through to another department for further assistance however I was not assisted then I was put back to the initial consultant who then said she will make a note on my record to have my account corrected. To my surprise the following day (Tuesday, 23 August 2016) my line was suspended. I suffered 2 days without a phone, missed out on important messages, I couldn’t’ make any internet transfers because I could not receive my bank messages. This was because of an error that was made by Cell C.</p> <p> </p> <p>I haven’t been happy with Cell, I experienced problem when I booked in my phone for repair, the phone was dispatched to Cell C Menlyn, when I called Menlyn they said they don’t have my phone I called call center they confirmed my phone is in Menlyn…it was a whole fiasco. I ended up going to Menlyn in person only to find out the phone has been there for the past 7 days!!! I will never refer a single soul to Cell C, your customer service is terrible!</p> <p> Furtermore, while i'm still trying to deal with the above case</p> <p>I have another complain, cell c debited my account on 25th of August and again on the 1st of September without my permission (these are not my agreed debit order date) and my account is not in arrear, what give Cell C a right to go into my account and debit money. I called the customer center and still I have not yet receive an explanation to this. <br />I'm really unhappy with Cell C service. I would like to termiante my contract with them,</p> <p> </p> <p> </p> <p>Regards,</p> <p>Ntomfuthi Jeanette Mgidi</p> <p> ********** 120</p>