over a month - no response

<p>On the 6th of December I lodge a case with cell C - their wa a credit on my account of R1 645. I made more than 8 calls to sort out this issue - the first consultant told me the problem will be resolved within 24 hours - second consultant told me 48 hours 3rd consultant told me 7 working days ......</p> <p>Todays is the 9 th of January and still no response - my account was debited with R1 822 on the 22nde of December - I just received my statement today - phone them again - Consultant could not answer me - and said their was a new case opened on the 3rd of January 2017 and I must wait 7 days...........</p> <p>My account have a double premie all of the sudden - I willl not paay until I know what is going on exactly on my statement - cannot believe that people is sitting in chairs and cannot answer the questions</p>