Over 3 weeks and still no resolution to my request

I sent through a request on the 15th May to have a pre-paid SIM moved to an Unrestricted APN, as this is required for a security system to function .Rather URGENT<br> <br> By the 20th no feedback. I follow up, only to be told I need to Re-RICA my sim card (which was only a week old). I did and the branch confirmed everything is 100%.<br> <br> I notified them that the RICA was correct on the 22nd. by the 26th no feedback... I follow up. and got the response that I again have to go to a branch to update my details on your BEAM system. So I go and do that... only to find out that its IMPOSSIBLE to update personal details of a pre-paid sim card on that system. After spending over 2 hours in the store, they eventually logged some ticket with your technical support, who phoned me back on the 29th May, stating that they have fixed everything and that I will now be able to get the unrestricted APN. They also stated that they sent through the request to the \KZN Technical Teamleaders"to move it to unrestricted APN.<br> <br> By 2 June - no feedback"