Over 3 months of disrespect and bad service

<p>I sent my phone in for repairs over 3 months ago. At first the service I got was quite friendly and it didn't take long for them to book the phone in. However, then the problems started. I was told because i have house insurance they will first need to do an assessment on the damage. I waited a whole month after being promised by an employee that I would be notified when my phone was back from assessment. I physically had to go into the store to find out it had been sitting there for two weeks. I contacted my own insurance and went into the store to tell cell c they must send the phone in for repairs. That we will pay for the damages with what they paid out. Two to three weeks passed and I heard nothing. After visiting the store another time - I found that my phone was still lying in the store (nothing had been done) because they did not inform me that I needed to fill out a form before it could be sent away. I then personally had to call cell c repairs to accept the repair after it finally reached the repair centre. This took a matter of minutes and I was treated very well. I got an sms on the 11th of Octobet (simply a week after it landed at the repair store) stating that my devise had been repaired and it is being dispatched back to cell c. That was the last sms I recieved from the repair shop and cell c regarding my phone. Four times I came in asking for my phone, getting the same response. It is not in the safe, they don't know where it is. Each person I spoke to promised me they would keep me in the loop WITH SMSES AND PHONE CALLS. This obviously never happened as I had to go in multiple times which meant using a lot of petrol and wasted time. Last week Saturday ( the 30th October) was my forth time in he store. I spoke directly to the new manager. Today (3 November) - 23 days later - after my phone has been dispatched I went into the store again. Again nothing was done and I was promised a phone call before the end of the day which has pasthe to inform my of what is happening. I have not only been direspected, **** to and treated badly. I am still sitting here without a phone. This is the worst service I have ever experienced. If I do not get my phone back I will be going public. Cell C - this is not okay. I have tried to be patient; but over three months is unacceptable. </p>