Over 24 hours and still no Feedback

#Dissapointed I called in Yesterday to do a sim swap as I am a Contract Customer , I just obtained my new upgrade and needed to do a swap to the micro sim. My reference number *** . I was suppose to receieve a call today nothing , I called Cellc again today at 2pm , spoke to Mzamo , she said she has flagged my request to the contracts Department , still no call , I called back frustrated after 4pm spoke to supervisor Amo , he said he can only send an email to the department because they close at 5 and do not work on weekends . Now it is hours gone pass still haven't done a sim swap . Very poor service from the contracts department . I will now cancel my new contract and switch to mtn and keep my number, cellc may think just ****** this guy his only 1 customer . Just remember that I have 2 contracts with you guys and so does all my family members .Does Cellc plan to keep their customers or not ?.. in a few hours this Post may become viral on social media . Thank You EX-Loyal Customer