1 reviews | Active since Sept 2013
Outstanding Contract Balance
<p>So today I was contacted by one of your client care people about being 3 months overdue.</p> <p> </p> <p>I canceled my contract months ago and was called by one of your operators to confirm the cancellation. Then all of a sudden Im in arrears. Now no one can investigate this because i was supposed to keep the slip with me and i do not understand why would i have had to keep it when one of your consultants had confirmed that the cancellaation was prossed.</p> <p> </p> <p>I do not have the reciept and I did not recieve data bundlese after the confirmation of the cancelation had been processed. During the cancellation I was asked why i wanted to cancell and i explained that i had connection problems and that it was useless having a data plan when i cannot use. I explained that i had called and reported the problem several time and no one ever assisted me instead i kept on getting the reason that Cell C was upgrading its boosters .</p> <p> </p> <p>I need someone to investigate because now im supposed to dig back when I did everything i was asked to do. Im not crazy and i do not create unecesssary drama.</p> <p> </p> <p>PLEASE SORT IT OUT.</p>
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
