Outstanding contract and ill treatment

To whom it may concern

My name is Vuyo

I called the call centre querying the amount I owe and I was told an additional R70 amount was added into this month's billing because of a debt order bounced. Please be aware that I did make the December payment.

While I was on the call with Muzi the call centre agent, I asked her for the copy of my contract since I do not have one and I am told and would greatly appreciate a copy of the contract so that I am aware of all the terms and conditions. Muzi informed me that the manager will share the copy of the contract but is currently on another line. I asked her can I please wait for him or her so I can get the copy of the contract while I'm on the line knowing that the contract will not be shared with me if I hang up.

Muzi proceeded to be rude and condescending and I've not received my contract. She hung up on me while I was asking can I please wait for the manager.

My relationship with Cell C has been nothing but filled with anger, disappointment and you have shown me nothing but abuse ever since I have been your customer.

I am asking for my contract and I'd appreciate it if you could kindly share the contract with me or I will have to take this up with ICASA

The call took place on Tuesday, 23rd Jan 2024 at 17:00

P.s. Whoever is reading this and is considering Cell C - My advice is stay away

Kind regards