Outsourced Company not doing the correct upgrade

An outsourced company phoned me to advise that i can upgrade my contract. The lady advised that the upgrade will be effective once i receive an sms stating that the upgrade has been processed. So i received my sms... but once i checked if i have the new tariffs it seemed that I am still on the old contract... I phoned Cell C head office and no one can give me a nr for this outsourced company... and a guy advised that according to the system it shows that the upgrade will only take place next year march... This was not discussed with the consultant at the outsourcing company. I made sure so many times about when the new contract will be effective... and so many times it was confirmed that it would be as soon as i receive my sms stating it is done... Problem i have is, when i contact Cell C they can not put me through to a manager. they say they logged a call (ref nr: ********** 750) for the outsourcing company to contact me...

The new device was delivered today (great delivery time i must say) but i dont have the package i was promised! And there is just a passing of the bucket and no one can sort this problem out for me! Nobody is contacting me to assist in this matter.

This phone call was recorded with me and the outsourcing company and I want the package to be sorted out as per the phone call. (As per the conversation: When i receive the sms stating the upgrade has been done) This was Monday morning.