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Simone P

1 reviews | Active since Sept 2018

13 Sept 2018, 07:42

Outraged in Cell C's lack of customers service.

I have had a contract with Cell C for under 2 months, in this time my cell phone has been in for repairs 3 times. They keep sending me the phone back with the issue not been sorted. I received my phone yesterday and i am greatly disappointed yet again. I have phoned Cell C numerous times to complain yet still nothing has been done to resolve the issue on the device. In total I have had the phone for 46 Days and it has been in repairs for 31 days altogether. The issue is not software yet that is all they check for, I have asked for a new phone and been declined, I have asked for proper repairs to be done and been denied. The cell phone was faulty when i received it and is still has the same problem 46 Days later. Are these the kind of products you give to paying customers Cell C ?

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Replies (4)
Cell C
Cell C's reply13 Sept 2018, 08:12
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply13 Sept 2018, 11:04
Official

Please be advised that Theodorah has escalated this matter to repairs for further assistance and feedback will be provided.

Regards
Cell C | PN

SP
Simone P's update14 Sept 2018, 15:15
Reviewer Update
I was contacted by Cell C, and transferred to repairs were i was informed that there is no issue with my phone! Because sending my Devise in for repairs 3 times was just a joke from my side?. Please note i am very unhappy with the service i am receiving and my device is again in repairs for the fourth time. I need this issue resolved not sent back stating it passed tests. When you called i asked what test were done only to have no answers. I have informed your repairs team three times of the issue the phone does not switch on and when it does it switches off not even 5 minutes later your team has told me nothing is wrong yet i have your own people from Cell C mall@reds to back up my claim. Either your repairs department can not do their jobs or they are not qualified to.
SP
Simone P's update14 Sept 2018, 15:15
Reviewer Update
I was contacted by Cell C, and transferred to repairs were i was informed that there is no issue with my phone! Because sending my Devise in for repairs 3 times was just a joke from my side?. Please note i am very unhappy with the service i am receiving and my device is again in repairs for the fourth time. I need this issue resolved not sent back stating it passed tests. When you called i asked what test were done only to have no answers. I have informed your repairs team three times of the issue the phone does not switch on and when it does it switches off not even 5 minutes later your team has told me nothing is wrong yet i have your own people from Cell C mall@reds to back up my claim. Either your repairs department can not do their jobs or they are not qualified to.