OUTRAGED

Today I drove 20km to visit Cell C in order to receive help with my 10 Month old Samsung S4 Mini which is freezing, does not receive signal- sms's etc, no apps work, battery suddenly does not last longer than an hour etc etc etc!! <br> <br> This is the SECOND time I have needed to reset phone to factory settings & the first time, at the same store about 5 months ago, a helpful young woman did a backup of all my memo's, music, photos etc & reset phone, put all my files back & then even downloaded all the apps I need right there in store.<br> <br> This time I was greeted at the door & I hardly even got a sentence out before I was told to go to Samsung. I refused and asked HIM to help me. He sad down with a sour attitude & tried to copy my stuff to my SD card but it didnt fit. So he again sent me to Samsung to do a back-up. I run all the way there & it turns out that they charge a R195 backup fee. So I ran back to cell C & asked outright: \So is there absolutely no way you can help me at all?"to which he said NO! And sent me on my way. No initiative?!? UNHELPFUL<br> <br> So now here I sit at home and I am left to sort out my own phone- Which I dont even knopw how to do! Waste of time & petrol.<br> <br> UNACCEPTABLE"""