OUTDATED INFORMATION

I am very disappointed with Cell C, I had a contract with them since 2006 and I was a very loyal customer. In 2017 I became unemployed and I was unable to pay my monthly payments.

Cell C then handed the my account to NU Debt management and they contacted me we then had an agreement on how to pay the account. The agreed agreement was honoured by me. Surprisingly on the 24/08/2020 I discovered on Experian systems my Cell C account shows that is in Arrears for four (4) month's with the balance of R5463.00 but I know it's up to date.

I immediately contacted NU Debt management seeking clarity and status on my Cell C account which they confirmed that it's up to date and the balance is R1 364.06, I then immediately payed the whole balance as I was upset for my credit profile not updated on ITC systems.

NU Debt management confirmed to me that Cell C are the ones who are responsible to update my profile and remove the Cell C account that reflects as in arrears even though it's paid up.

I am really frustrated by this situation can Cell C resolved this matter as it affects me negatively. I have exhausted all avenues from my side phoning calling center, visiting Cell C stores, writing emails but no positive outcome, instead I am told the Legal Department is not available and they are ones who must resolve this matter.