TT
Tabiso T
1 reviews | Active since Mar 2019
15 Apr 2021, 12:44
OUT-OF-BUNDLE ACTIVE ON CELLC
So I bought R20 airtime and I wokeup the next day , airtime was no more. I called customer care, agent said it’s subscriptions which happened to be automatically activated. I checked, had non. I called again, agent said it’s out of data bundle. From my understanding, that was ruled out and I was suppose to opt in to that, agent said, cellc sims comes with out of bundle option and you must opt out. So how am I supposed to know that if I don’t get sms 1st day of activating the sim giving me an option to opt out? How many people know that they should do that before using the cellc sim?. They just do that intentionally to take Airtime and give you that dead explanation when you call.
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Tabiso T's updateReviewer Update
15 Apr 2021, 14:27As per the results that I got from the options provided by you. They were as follows
- Your out of bundle settings are currently :
Data :R0.00
Voice : unlimited
Sms : unlimited
- There are no active subscription services on this number.
1. Block my number .
And as per the statement provided by you “ This is standard across all networks “. I would like to disagree with you as this is my first time encountering this since out of data was ruled out. Instead other networks notify you once you out of data which is something I didn’t get from you guys. Besides I believe I was suppose to opt in for myself not you guys doing that on my behalf. Why is there no sms notifying me about being in Out of data and give me steps to opt out? Why should I only be notified once my airtime has been taken and when am trying to find out what happened?
If there was a way, I would attach screenshots that I took about all this. You guys are the only network doing this.
- Your out of bundle settings are currently :
Data :R0.00
Voice : unlimited
Sms : unlimited
- There are no active subscription services on this number.
1. Block my number .
And as per the statement provided by you “ This is standard across all networks “. I would like to disagree with you as this is my first time encountering this since out of data was ruled out. Instead other networks notify you once you out of data which is something I didn’t get from you guys. Besides I believe I was suppose to opt in for myself not you guys doing that on my behalf. Why is there no sms notifying me about being in Out of data and give me steps to opt out? Why should I only be notified once my airtime has been taken and when am trying to find out what happened?
If there was a way, I would attach screenshots that I took about all this. You guys are the only network doing this.
TT
Tabiso T's update15 Apr 2021, 14:27
Reviewer Update
As per the results that I got from the options provided by you. They were as follows
- Your out of bundle settings are currently :
Data :R0.00
Voice : unlimited
Sms : unlimited
- There are no active subscription services on this number.
1. Block my number .
And as per the statement provided by you “ This is standard across all networks “. I would like to disagree with you as this is my first time encountering this since out of data was ruled out. Instead other networks notify you once you out of data which is something I didn’t get from you guys. Besides I believe I was suppose to opt in for myself not you guys doing that on my behalf. Why is there no sms notifying me about being in Out of data and give me steps to opt out? Why should I only be notified once my airtime has been taken and when am trying to find out what happened?
If there was a way, I would attach screenshots that I took about all this. You guys are the only network doing this.
- Your out of bundle settings are currently :
Data :R0.00
Voice : unlimited
Sms : unlimited
- There are no active subscription services on this number.
1. Block my number .
And as per the statement provided by you “ This is standard across all networks “. I would like to disagree with you as this is my first time encountering this since out of data was ruled out. Instead other networks notify you once you out of data which is something I didn’t get from you guys. Besides I believe I was suppose to opt in for myself not you guys doing that on my behalf. Why is there no sms notifying me about being in Out of data and give me steps to opt out? Why should I only be notified once my airtime has been taken and when am trying to find out what happened?
If there was a way, I would attach screenshots that I took about all this. You guys are the only network doing this.