Out of boxs failure an pathetic service

I bought a Samsung J1 from waterfront cell c store on Sunday morning the 27/09/2015.I experienced problems with the phone and it kept on freezing an giving me a white screen . i then took it to the nearest branch which was Zewenwacht mall In Kuilsriver.I was told by a young gentlemen there that i cannot return the phone there i can go to Parow,canal walk or waterfront again.I Decided to go to century where i was told I could not get helped there either i need to go to waterfront store an it will effect there OBR. The gentlemen at canal walk was very apologetic for a mistake that was not even his fault so hats off to the team at century. Nonetheless i got to waterfront store where I told Whaeed I want my money back. I had to go all over because i this brand new phone that kept on freezing wasn't working at all and I don't want anything from that store.He explain he needs to book it in an i asked him \you pulled off my money immediately when i paid why must i wait for my money ?"He said he would mail me paper work Yesterday by 14:30pm to sign and nothing. It is Monday morning and still nothing from cell c and when Im getting my money back from a faulty unit that i bought.Disgusted """