OUT OF BOX FAILURE

My Friend purchased an Iphone for me from Cell C Phoenix Plaza on contract. A few days after using the device I noticed a dark spot on the bottom of the screen, I took the phone in on the 4th of December 2017 believing that they would replace the device as this is Day 6 since We've got the phone from Cell C Phoenix Plaza. They told me it is not an Out of Box failure, They also told me that because I have a Telkom SIM card inside they cannot uphold the Out of box policy and warranty falls away. I requested all statements made in writing, they refused with reason being they are not authorized to.

They have not been helpful, the Out of Box failure and warranty policy does not mention that other network sim cards can not be used.

The instore agent that dealt with me goes by the name of Sharon, I asked for the case to be logged on the system as reference that I did come to the store on the 6th day since receiving the device, her response was we are now closed but yes I was in the store being dealt with by her. Most disgusting service experienced.

I am very unhappy that the device could not be replaced and no evidence to their claims could be given in writing or shown on the OBF or warranty policy.

I then took my iPhone to the Apple Istore in Gateway on the same day booked it in for the fault, The technician charged accordingly for assessment fee, and told me it most likely that my device will be replaced or may be repaired.

In the event of my device being repaired in warranty , I hold Cell C reliable for a brand new replacement device as per their OBF.