Out of box damaged phone

<p>My husband got his upgrade on Monday, he too a Samsung Tablet. When calling the tablet we can not hear the person speaking from the Tablet. He then took the phone back on Wednesday. Instead of getting a new phone he is told t hey must send the Tablet for repairs!!!! what bull is that. My mother is now sitting without a phone and we must just except this. It is out of box failure and the device had to be swopped out to a new one not sent for repairs. Every single Cell phone Network has a 7 day out of Box gaurentee??? I asked for a managers number from Cell C Howard Mall and I am told sorry mam but we cant give out managers numbers. So basically we now have to pay a full month for something that was given to us not working correctly??</p>