JB
Jerry B
1 reviews | Active since Oct 2010
04 May 2026, 13:31
Our records indicate that your debit order has returned unpaid
I am so tired this incompetantcy
after so many phoncalls and and and I still get this message
""Our records indicate that your debit order has returned unpaid. Please pay at Nedbank; Acc Name: Cell C SP; Acc#: ***; Branch: Corporate Client Services; Branch Code: 196005; ***.""
We have been through changing banking details ove and over and confirmed and confirmed
WHY WHY WHY AM I STILL GETTING THIS ??
Helpful (0)
Replies (3)0
Replies (3)JB
Jerry B's updateReviewer Update
04 May 2026, 14:36The debit order was still trying to go through the old account, I have already been paying manually the last three months, every time I get these types of messages and complain, then someone will confirm it has been sorted out and yet it has NOT. I have been your client for 22 years and have multiple contracts with cell c and I have had it now
JB
Jerry B's update04 May 2026, 14:36
Reviewer Update
The debit order was still trying to go through the old account, I have already been paying manually the last three months, every time I get these types of messages and complain, then someone will confirm it has been sorted out and yet it has NOT. I have been your client for 22 years and have multiple contracts with cell c and I have had it now
Cell C's replyOfficial
04 May 2026, 15:14We sincerely apologize for the distress this has caused, especially after your repeated attempts to have it resolved. Your query has been escalated to our support team for a thorough investigation to ensure the debit order details are correctly updated and that this issue is resolved once and for all.
We truly appreciate your 22 years of loyalty and the multiple contracts you have with us, and we want to make this right. We will keep you updated on the progress and resolution.
Regards,
Cell C | GN
We truly appreciate your 22 years of loyalty and the multiple contracts you have with us, and we want to make this right. We will keep you updated on the progress and resolution.
Regards,
Cell C | GN
Cell C's reply04 May 2026, 15:14
Official
We sincerely apologize for the distress this has caused, especially after your repeated attempts to have it resolved. Your query has been escalated to our support team for a thorough investigation to ensure the debit order details are correctly updated and that this issue is resolved once and for all.
We truly appreciate your 22 years of loyalty and the multiple contracts you have with us, and we want to make this right. We will keep you updated on the progress and resolution.
Regards,
Cell C | GN
We truly appreciate your 22 years of loyalty and the multiple contracts you have with us, and we want to make this right. We will keep you updated on the progress and resolution.
Regards,
Cell C | GN
JB
Jerry B's updateReviewer Update
05 May 2026, 11:38Good Day, thank you for letting me know, now I have it on black and white and hopefully I will never receive such notification again
Kind Regards
Kind Regards
JB
Jerry B's update05 May 2026, 11:38
Reviewer Update
Good Day, thank you for letting me know, now I have it on black and white and hopefully I will never receive such notification again
Kind Regards
Kind Regards